Terms of service

OVERVIEW

This website is operated by Coadivo Home. Throughout the website, the terms “we”, “us” and “our” refer to Coadivo Home.

By visiting our website or purchasing a product from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms carefully before using the website or placing an order.

ONLINE STORE TERMS

You must be at least 18 years old or have the permission of a parent or legal guardian to place an order.

You agree to provide accurate, complete, and current information when placing an order. You are responsible for ensuring that your billing, delivery, and contact information is correct.

You may not use our products, website, or services for unlawful or unauthorized purposes.

PRODUCT INFORMATION

We make every reasonable effort to display product descriptions, photographs, specifications, colors, and prices accurately.

The appearance of colors may vary depending on your screen or device. Product packaging or minor design details may occasionally differ from the photographs without affecting the product’s main function or quality.

We reserve the right to update product information, prices, or availability at any time before an order is placed.

PRICES AND PAYMENT

All prices are displayed in euros unless another currency is selected.

Applicable taxes, delivery charges, and other costs are displayed at checkout before payment is completed.

Payments are processed securely through the payment methods offered at checkout. We do not directly store complete payment card details.

An order is not confirmed until payment has been successfully authorized and you receive an order confirmation.

ORDERS

We reserve the right to refuse or cancel an order when:

• The product is unavailable
• Payment cannot be authorized
• The delivery address is incomplete or unsupported
• Incorrect pricing or product information was displayed due to a technical error
• We reasonably suspect fraud, misuse, or unlawful activity

If we cancel an order after payment has been received, the amount paid will be refunded to the original payment method.

SHIPPING AND DELIVERY

Orders may be prepared and shipped by third-party fulfillment partners. Some products may be shipped from different locations and may arrive in separate packages.

Estimated delivery times are provided for information and are not guaranteed. Delivery may be affected by carriers, public holidays, customs procedures, weather conditions, or other circumstances outside our reasonable control.

Full information is available in our Shipping Policy.

RETURNS, CANCELLATIONS AND REFUNDS

Customers may request to cancel an order until it has been fulfilled.

Customers located in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of delivery, subject to legal exceptions.

Returned products must comply with the conditions described in our Return and Refund Policy. Nothing in these Terms limits the consumer rights provided by applicable law.

DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, defective, or different from what was ordered, contact us as soon as possible and provide the order number together with clear photographs or video.

Where required by law, we will provide an appropriate remedy, such as repair, replacement, price reduction, or refund.

Your statutory rights and legal guarantees are not affected by these Terms.

THIRD-PARTY SERVICES

Our website may contain links to services operated by third parties, including payment providers, delivery companies, and social media platforms.

Third-party services are governed by their own terms and privacy policies. We are not responsible for independent third-party websites that we do not control.

The use of fulfillment partners does not remove our responsibilities to customers under applicable consumer law.

INTELLECTUAL PROPERTY

The content available on this website, including the Coadivo Home name, logo, text, design, graphics, and original promotional materials, may not be copied, reproduced, distributed, or commercially used without prior written permission.

Third-party trademarks and product materials remain the property of their respective owners.

PROHIBITED USE

You may not:

• Use the website for illegal or fraudulent purposes
• Attempt to gain unauthorized access to the website or another customer’s information
• Introduce viruses, malicious code, or harmful technology
• Copy or exploit website content without permission
• Submit false, misleading, or abusive information

We may restrict access to the website when these Terms are violated.

LIABILITY

We do not exclude or limit liability where doing so would be unlawful.

To the extent permitted by applicable law, we are not responsible for indirect losses caused by circumstances outside our reasonable control, including carrier interruptions, internet outages, or unauthorized third-party actions.

Nothing in these Terms limits your mandatory consumer rights.

PRIVACY

Personal information submitted through the website is processed in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms when our services, business practices, or legal obligations change.

The version applicable to an order is the version published on the website at the time the order is placed.

GOVERNING LAW

These Terms are governed by Belgian law.

If you are a consumer residing in another European country, this does not deprive you of mandatory consumer protections available under the law of your country of residence.

We encourage customers to contact us first so that we can try to resolve any problem amicably.