Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed during weekends or public holidays are processed on the next business day.

During busy periods, processing may take slightly longer.

DELIVERY COUNTRIES

We currently deliver to:

• Belgium
• Netherlands
• France
• Romania

Additional European countries may become available in the future.

ESTIMATED DELIVERY TIME

Estimated delivery generally takes between 3 and 15 business days after the order has been processed.

Delivery times may vary depending on the product, destination, supplier location, and shipping carrier. Personalized or made-to-order products may require additional production time.

Delivery estimates are not guaranteed and may be affected by public holidays, weather conditions, customs procedures, carrier delays, or other circumstances outside our control.

SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed at checkout before payment.

Applicable taxes and duties are included or displayed at checkout where required. Customers will always have the opportunity to review the total order cost before completing their purchase.

ORDER TRACKING

When tracking information becomes available, you will receive an email containing the tracking number or a link to follow your shipment.

Tracking information may require several business days to update after the order has been dispatched.

SEPARATE SHIPMENTS

Some products are shipped from different fulfillment locations. If your order contains multiple products, they may arrive in separate packages and on different dates.

You will not be charged additional shipping fees because an order is divided into multiple shipments.

ADDRESS CHANGES

Please verify your delivery address before completing your order.

If you notice an error, contact us immediately at contact@coadivo.com . We cannot guarantee that an address can be changed after the order has been fulfilled or shipped.

If a package is returned because the address supplied by the customer was incomplete or incorrect, additional shipping costs may apply before it can be sent again.

DELAYED OR LOST PACKAGES

If the tracking information has not changed for an extended period or the package has not arrived within the estimated delivery period, contact us at contact@coadivo.com.

We will contact the supplier or shipping carrier and help investigate the shipment. When a package is confirmed as lost, we will arrange an appropriate replacement or refund.

DAMAGED PACKAGES

If your order arrives damaged, contact us as soon as possible and include:

• Your order number
• A description of the problem
• Clear photographs or video of the product and packaging

We will review the situation and arrange a replacement or refund where appropriate.

CONTACT

For questions regarding shipping or delivery, contact us at:

Email: contact@coadivo.com
Store: Coadivo Home
Website: https://coadivo.com