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RETURN AND REFUND POLICY

You have 14 days from the date your order, or the last item in your order, is delivered to request a return.

RETURN CONDITIONS

To be eligible for a return, the product must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at contact@coadivo.com . If your return is accepted, we will provide the correct return address and instructions for sending the product.

Please do not return products without contacting us first. Products sent without prior authorization may not be accepted.

RIGHT OF WITHDRAWAL – EUROPEAN UNION

Customers located in the European Union have the right to cancel or withdraw from their purchase within 14 days of delivery, without providing a reason.

To exercise this right, contact us by email with a clear statement that you wish to withdraw from the purchase. Products must then be returned within 14 days after notifying us.

Unless the product is defective, damaged, or incorrect, the customer is responsible for the direct return shipping costs. We recommend using a tracked shipping service.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, or different from what you ordered.

Include your order number, a description of the problem, and clear photographs or video. If the problem is confirmed, we will arrange a replacement or refund and cover the reasonable return costs where applicable.

CANCELLATIONS

You may request to cancel an order until it has been fulfilled. Contact us as soon as possible at contact@coadivo.com

Once an order has been fulfilled or shipped, it can no longer be cancelled. You may still exercise your right of withdrawal after delivery where applicable.

EXCEPTIONS

Returns cannot be accepted for:

• Personalized or custom-made products
• Gift cards
• Products that have been used, damaged, or altered after delivery
• Sealed hygiene products that have been opened after delivery

These exceptions do not affect your legal rights when a product is defective, damaged, or incorrectly supplied.

REFUNDS

We will notify you after receiving and inspecting the returned product.

Approved refunds will be issued to the original payment method. For eligible EU withdrawal requests, we will refund the product price and the cost of the least expensive standard delivery method offered at checkout. Additional express delivery costs are not refundable.

We may withhold the refund until we receive the returned product or proof that it has been sent back.

After the refund is issued, your bank or payment provider may require additional processing time before the money appears in your account.

CONTACT

For questions about returns, cancellations, or refunds, contact us at:

Email: contact@coadivo.com
Store: Coadivo Home
Website: https://coadivo.com